Contacts and Customer Support

We are here to offer you the best support and assistance during your shopping experience on ParmaGourmet.it, the portal dedicated to the sale of high-quality Italian food products. Our goal is to ensure that every customer is completely satisfied with our products and services.

Contacts and Customer Service

For any information, questions, or issues, you can contact our customer service through the following channels:

  • Email: info@parmagourmet.it
  • Phone: +39 0521 784831
  • WhatsApp: +39 0521 784831

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    Assistance hours: MONDAY TO FRIDAY: 8.00 AM - 1.00 PM / 2.00 PM - 6.00 PM


    Our team will respond to email and WhatsApp requests within 24 working hours.

    We are available to answer all your questions regarding products, orders, and shipments.

    FAQ

    Visit our FAQ section to find answers to the most frequently asked questions about our products, payment methods, shipping, and return policies. The FAQ section is constantly updated to offer you the most relevant and useful information.

    Shipping

    Our shipments are safe, reliable, and ALWAYS FREE, with tracking available to monitor the status of your order. Consult our dedicated shipping page for more details.

    Returns and Refunds

    Consult our return policy for conditions and instructions on how to proceed with the return. We guarantee fast and hassle-free refunds.

    After-Sales Service

    Our commitment to customers does not end with the sale. We offer comprehensive after-sales support for any issues or questions regarding our products. We are here to help you with tips and advice on how to best use the purchased products.

    Quality Guarantee

    We are committed to offering only high-quality products, carefully selected to satisfy the most refined tastes. We collaborate with the best Italian producers to ensure that every product reflects the excellence of the Italian gastronomic tradition. We are here to ensure that your experience with ParmaGourmet.it is impeccable.

    Roberta and Giulia will provide you with prompt and professional assistance. Feel free to contact us for any request, and we will be happy to help you discover the best of Parma's gastronomy!